Urgent! Senior Software Engineer - Ruby/TypeScript - Local Job Opening in Copenhagen
We're looking for a well-rounded Senior Software Engineer to be part of our efforts to use AI in providing the world's best customer service.
Most recently the team delivered Knowledge Builder, a way to kick-start a Help Center using ticket data and customer prompts.
The team owns our content production services and is based in Copenhagen.
You would help maintain our existing Ruby on Rails application, and our article service, written in TypeScript, and write new features on top of these.
You are happy to deal with everything from operability issues in the back-end to customer issues, and drive these to resolution, making our customers happy with our great reliability.
Feature-wise you would work on extending the lessons from Knowledge Builder into real-time maintenance of our customer's knowledge bases using LLMs.
Ultimately, at Zendesk, we geek out about building beautifully simple software that delivers the ultimate customer experience.
Your favorite brands leverage our products to build and nurture relationships with their customers.
We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team.
We adapt quickly and are constantly innovating.
What you'll be doing
Actively shape and develop our Ruby on Rails and TypeScript-based services.
Participate in brainstorming, designing, prototyping, and programming within an agile environment.
Drive the resolution of reliability problems at scale, growing your expertise across the entire technology stack.
Cultivate a customer-centric approach within the team.
Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement.
Effectively communicate changes, strategies, and technical decisions to stakeholders in and around the team with a high level of clarity and consideration.
What you'll bring to the role
3+ years of experience writing and maintaining services in Ruby on Rails/NodeJS/TypeScript
Strong engineering experience and solid knowledge of systems design.
Ability to lead a project through its execution, while also knowing when to ask for help.
Able to mentor and lead junior engineers, contributing to an enjoyable work environment that promotes teamwork.
Experience using observability tools to ensure system reliability at scale
Open minded and inclusive mentality, both for your colleagues and your work.
English proficiency both spoken and written.
Preferred
A Bachelor’s or Master’s degree in Computer Science or related field.
Experience with LLM integration and AI feature implementation
Experience with Content Management Systems.
Experience with event-driven architecture and event sourcing.
Experience developing and operating high volume, high availability environments.
Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.
Familiarity with modern JS frameworks.
Contributor or owner of open source projects.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
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Real-time Senior Software Jobs Trends in Copenhagen, Denmark (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Software in Copenhagen, Denmark using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 570 jobs in Denmark and 204 jobs in Copenhagen. This comprehensive analysis highlights market share and opportunities for professionals in Senior Software roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Zendesk is currently hiring and seeking a Senior Software Engineer Ruby/TypeScript to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Software Engineer Ruby/TypeScript Jobs Denmark varies, but the pay scale is rated "Standard" in Copenhagen. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Software Engineer Ruby/TypeScript typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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