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Urgent! Support Associate - Local Job Opening in Copenhagen

Support Associate



Job description

Are you a team player with great communication skills?

Do you enjoy working in a dynamic environment?

If your answer is yes, we would love to hear from you!

Wolt is a Finnish technology company and were best known for our food delivery platform.

In , Wolt operated in 4 countries and 10 cities across the Nordics.

Fast forward to today, were a team of + people in 25 countries and over + cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets.

As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.

To be successful in this role you will need to be independent, customer-oriented and have excellent interpersonal and relationship-building skills to best support our Customers, Restaurants and Courier Partners.

We are looking for people who take ownership beyond the obvious! 

Excellent communicator:  You will fluidly and fluently communicate with our Courier Partners, Customers, and Merchants and adjust your tone to your audience, in spoken and written Danish and English.

Customer obsessed:  At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time.

Its more than just simply fixing problems.

Team oriented:  You will be working with a diverse team of fellow Support Associates, where you all will take part in providing our customers with a top level service!

Personal touch:  Were not afraid to turn up the playfulness in our interactions, so creativity is a must when communicating with our customers! As a Support Associate you will be helping to provide the best customer support for Wolt in Denmark!

What you'll be doing

  • Providing class A service via chat and phone, to our daily customer, venue and courier support, in all hours.

  • Our humble expectations

  • You preferably have experience in customer support or customer service.

    Either face-to-face, or in online communication.
  • Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which to prioritize.
  • You are tech savvy and a quick learner.
  • You love working in a team and are willing to work hard to help you teammates.
  • You have a can-do attitude and ready to roll up your sleeves and get to work in a fast-paced environment.
  • You are able to work from our office in Copenhagen, as we don't offer hybrid work.
  • Fluent in Danish & English.

  • Required Skill Profession

    Information And Record Clerks



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